| Welcome to CustomHouseCardigan.Com -The Online Shopping Site-Currently U.K Sales only except for gift tokens which can be ordered online worldwide, for customers to redeem at the Custom House Shops in Wales, U.K. Croeso i'n gwefan siopa ar lein. |
| About Us <Customhousecardigan.com> endeavour to provide customer satisfaction. To achieve this we offer a return policy as stated below. We do not allow order cancellations. We only accept returned goods if damage is obviously due to a delivery or manufacturing fault. We state that all returns must be sent via registered post, courier or via guaranteed delivery method. All items must be insured by the return delivery method used and all insurances must fully cover the total value of the items returned. Customhousecardigan.com are in no event responsible for return item losses. Returned items must be new and unused and in unworn condition. There must be no mark or blemish on the return item, there must be no sign of ware and tear on the product.The tag, case or packaging must remain in tact and unopened. We cannot return an item with any indication that the itrem has been used or altered. In addition returned items must be sent with their initial documentation. All items properly returned via the methods stated above are eligible for a credit card refund, store credit note or gift voucher. To contact us please email us at <info@customhousecardigan.com>or Fax us on 01239 615310. | |
| Making A Purchase Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need, to be able to satisfy the order. We accept credit card payment. At present we are only selling to customers based in the U.K but in the near future, if you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency. We accept Visa, Mastercard, American Express, Delta, Solo, Switch. We do not charge for any item until it is ready to ship. Back ordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet. | |
| Shipping And Handling We regret that we are unable to ship outside the UK at the moment. | |
| Delivery Schedule We deliver your order as soon as it ready for despatch. We will normally send your order to you in <28> business days .When we eventually sell to countries outside the U.K we anticipate that International orders will generally be received in under <28days>. | |
| Back Orders If your item is not in stock, we can back order for you, we can forward the order as soon as an item becomes available. We would require full payment on backorders. You will always be emailed with the option to cancel your order if you would rather not wait. | |
| Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free and you should click the exempt button to reduce VAT to zero . | |
| Credit Card Security We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. | |
| Guarantee We endeavour to provide customer satisfaction. <see our returns policy for details on purchases.>. We provide a manufacturers guarantee for products such as furniture, soft furnishings and lighting. A description of these guarantees will be stated alongside each individual products specifications and will be noted on all relavant delivery documentation. | |
| Reaching Us If you need to reach us, please email us on <info@customhousecardigan.com>, alternatively, you can phone (International +44 <phone without first zero> <01239 615541> <phone> or fax on <01239 615310> or write to us at <Custom House, 44 St Mary's Street, Cardigan, Ceredigion West Wales. SA43 1HA>. | |
| Privacy Policy <Customhousecardigan.com> do not disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. | |
| Welcome to CustomHouseCardigan. Com -The Online Shopping Site-Currently U.K Sales Only, except for gift tokens which can be ordered online worldwide for customers to redeem at the Custom House Shops in Wales, U.K. Croeso i'n gwefan siopa ar lein. |
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